Privacy Policy

KanjiLife (hereinafter referred to as “we” or “our”) sets forth this Privacy Policy (hereinafter referred to as “this Policy”) regarding the acquisition, use, and other handling of personal information of users of our services (hereinafter referred to as “Users”), and we strive to handle and protect such information appropriately in accordance with this Policy.

1. Definition of Personal Information

“Personal Information” refers to the information defined as such under the Act on the Protection of Personal Information of Japan (hereinafter referred to as the “Personal Information Protection Act”), and includes information related to a living individual that can identify a specific individual by name, date of birth, or other descriptions (including information that can be easily cross-referenced with other data to identify a specific individual), as well as information that contains personal identifiers.

2. Purpose of Use of Personal Information

We obtain and use Users’ personal information only to the extent necessary for the following purposes. If we use personal information for purposes beyond those listed below, we shall obtain prior consent from Users through appropriate means.

  • To provide our services (hereinafter referred to as “the Services”)

  • To improve or enhance the Services, or to develop new services

  • To inform Users of new features, updates, campaigns, or other services we offer (including sending emails, flyers, and other direct mail)

  • To contact Users as necessary for server maintenance, important notices, etc.

  • To respond to Users’ opinions, inquiries, etc. regarding the Services (including identity verification)

  • To report usage status of the Services to Users

  • To request cooperation in surveys, interviews, or participation in events for promotional activities, and to report their outcomes

  • To analyze usage history of the Services and use the results to improve or develop the Services or deliver advertisements

  • To provide personal information to event co-organizers or related parties based on Users’ consent or application

  • To identify and deny use of the Services to Users who violate the Terms of Use or attempt to use the Services for fraudulent or unjust purposes

3. Management and Protection of Personal Information

We handle personal information with strict care and do not disclose or provide data to third parties without User consent, except in the following cases. We also take preventive and corrective measures against risks such as unauthorized access, loss, destruction, alteration, or leakage of personal information.

  • When necessary to protect a person’s life, body, or property, and obtaining consent is difficult

  • When particularly necessary to improve public health or promote sound development of children, and obtaining consent is difficult

  • When it is necessary to cooperate with government agencies or local authorities in performing legally prescribed duties, and obtaining consent may hinder the execution of such duties

  • When otherwise permitted by law

4. Outsourcing of Personal Information Handling

We may outsource the handling of personal data in whole or in part within the scope necessary to achieve the purposes of use. In such cases, we will properly evaluate the qualifications of the contractors and enter into confidentiality agreements, and conduct necessary and appropriate supervision.

5. Provision of Personal Information to Third Parties

We will not provide personal information to third parties without prior consent of Users, except as permitted by the Personal Information Protection Act or other laws. However, the following cases do not fall under provision to third parties:

  • When outsourcing the handling of personal information within the scope necessary to achieve the purposes of use

  • When personal information is provided due to business succession through mergers or other reasons

  • When jointly using information as stipulated by the Personal Information Protection Act

6. Disclosure of Personal Information

If a User requests disclosure of their personal information held by us, we will promptly respond. However, we may refuse disclosure in whole or in part if:

  • Disclosure may harm the life, body, property, or other rights and interests of the User or a third party

  • Disclosure may significantly hinder the proper conduct of our business

  • Disclosure would violate laws or regulations

7. Correction, etc. of Personal Information

If a User believes their personal information held by us is incorrect, they may request correction, addition, or deletion (hereinafter “Correction, etc.”).

  1. Upon receiving such a request, we will promptly investigate and, if the request is justified, promptly make the Correction, etc.

  2. We will inform the User promptly whether we have carried out the Correction, etc.

8. Suspension of Use of Personal Information

Users may request suspension, erasure, or cessation of provision to third parties (hereinafter “Suspension, etc.”) of their personal data.

  1. Upon receiving such a request, we will investigate and, if the request is justified, implement the Suspension, etc. However, if the Suspension, etc. is difficult or costly and alternative measures can be taken to protect the rights and interests of the User, we will take those alternative measures.

  2. We will notify the User promptly whether we have carried out the Suspension, etc.

9. Use of Cookies and Similar Technologies

Our services may use Cookies and similar technologies. These help us understand how our services are used and contribute to improvements. Users can disable Cookies via their browser settings. Please note that some features may not be available if Cookies are disabled.

10. Revisions to This Privacy Policy

We may revise this Policy as necessary. Unless otherwise provided by law or this Policy, the revised Policy shall become effective when posted on our website or otherwise notified to Users.

11. Compliance with Laws and Regulations

We comply with the applicable laws and regulations of Japan regarding the handling of personal information.

12. Handling of Complaints and Inquiries

We respond appropriately and promptly to complaints or inquiries from Users regarding the handling of personal information, including requests for disclosure, correction, addition, deletion, suspension of use, or refusal of provision.

13. Security Measures

We implement organizational, physical, human, and technical safeguards to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information. In the event of a data breach, we will report to the supervisory authority in accordance with the Personal Information Protection Act and related guidelines, and take necessary measures to prevent recurrence.